Gardeners Cricklewood Terms and Conditions of Service

These Terms and Conditions govern the provision of gardening and related services by Gardeners Cricklewood to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the individual, business, or organisation requesting or receiving services from Gardeners Cricklewood.

Company, we, us, or our means Gardeners Cricklewood, the provider of gardening and related services.

Services means gardening, garden maintenance, landscaping, clearance, waste removal, and any other services provided by the Company as agreed with the Customer.

Site or Property means the location where the Services are to be carried out.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services, which may include lawn care, hedge trimming, pruning, planting, garden clearance, soft landscaping, and other related work as agreed with the Customer.

The exact scope of work will be set out in our quotation, booking confirmation, or other written communication. Any additional work requested by the Customer that falls outside the agreed scope may be subject to additional charges and may need to be scheduled separately.

The Company reserves the right to refuse any work that it considers unsafe, unlawful, or unsuitable for the Services offered.

3. Booking Process

Customers may request a booking by contacting the Company and providing details of the required Services, the Property address, and preferred dates and times. Bookings are subject to availability and are not confirmed until the Customer has received a booking confirmation from the Company.

In some cases, a site visit or remote assessment, such as photographs and descriptions, may be required before a final quotation or booking can be confirmed. Where this is necessary, we will inform you in advance.

The Customer is responsible for providing accurate and complete information about the Property and the work required. If on arrival we find that the information provided was materially inaccurate or incomplete, we may adjust the quotation, reschedule the work, or decline the job. In such cases, a call-out or cancellation fee may apply where reasonable.

The Company may require a deposit or advance payment to secure a booking, particularly for larger or multi-day projects. Any such requirement will be communicated to the Customer at the time of booking.

4. Quotations and Pricing

Quotations are based on the information provided by the Customer and any site inspection carried out by the Company. Quotations will usually specify whether pricing is fixed for the job, based on an hourly rate, or a combination of both.

Unless stated otherwise, quotations are valid for 30 days from the date issued. After this period, the Company reserves the right to revise the quotation to reflect any changes in costs or circumstances.

If, during the execution of the Services, it becomes apparent that additional work is required due to unforeseen conditions or Customer requests, we will inform you as soon as reasonably practicable and seek your approval for any extra charges before proceeding.

5. Access to the Property

The Customer must ensure that the Company has safe and reasonable access to the Property for the duration of the Services, including access to any relevant outdoor areas, gates, and outbuildings where necessary.

If access is not available or is significantly restricted at the agreed time, the Company may charge a call-out, waiting time, or cancellation fee as appropriate. The Company is not responsible for delays or incomplete work caused by lack of access.

The Customer is responsible for ensuring that pets, children, and other third parties are kept away from the work area for safety reasons while Services are being performed.

6. Customer Obligations

The Customer agrees to:

Provide accurate information about the Property, including known hazards such as uneven ground, hidden cables, or contaminated soil.

Ensure that any necessary permissions, consents, or approvals, such as those from landlords, neighbours, or local authorities, are obtained prior to the commencement of the Services.

Inform the Company of any relevant local restrictions, such as conservation area controls, protected trees, or restricted waste disposal requirements.

Ensure that any necessary utilities, such as water and electricity, are available and accessible where reasonably required for the performance of the Services, unless agreed otherwise.

7. Payments and Invoicing

Fees for the Services will be communicated to the Customer in advance, either via a quotation or booking confirmation. Prices are stated in pounds sterling and, where applicable, will include VAT or clearly state if VAT is chargeable in addition.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services for one-off jobs, or in accordance with the payment schedule specified for larger projects. For ongoing or regular maintenance services, payment terms will be set out in the relevant agreement or invoice.

The Company may accept payment by cash, bank transfer, or other methods as notified to the Customer. The Customer is responsible for ensuring that any bank transfers use the correct reference details provided by the Company.

If payment is not received by the due date, the Company reserves the right to charge reasonable late payment interest and administrative fees and may suspend or cancel further Services until full payment is made. The Company may also take steps to recover unpaid amounts through appropriate legal channels.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving as much notice as possible. For standard bookings, we request at least 24 hours notice prior to the agreed start time. For larger projects or multi-day works, a longer notice period may apply and will be specified in advance.

Where the Customer cancels within the required notice period, any deposit paid may be refunded or applied to a future booking at the Companys discretion. If cancellation occurs with less than the required notice, the Company reserves the right to charge a reasonable cancellation fee to cover time, travel, and lost opportunity costs.

If adverse weather conditions, safety concerns, or other circumstances beyond our reasonable control prevent us from carrying out the Services, we will contact you to reschedule the booking at a mutually convenient time. The Company will not be liable for any losses arising from such delays, but no unreasonable cancellation fee will be charged in these circumstances.

The Company reserves the right to cancel a booking at any time for health and safety reasons, non-payment, or where the Customer has breached these Terms and Conditions. In such cases, we will inform you as soon as practicable.

9. Service Quality and Complaints

The Company aims to perform the Services with reasonable skill and care in accordance with good industry practice for gardening services.

If you are not satisfied with any aspect of the Services, you must notify us as soon as reasonably possible and, in any event, within a reasonable timeframe after completion of the work. We may request photographs or a revisit to the Property to assess the issue.

Where a complaint is justified and attributable to our workmanship, we will, at our discretion, either re-perform the Services, remedy the defect, or offer an appropriate price adjustment. This will be the full extent of our obligation in respect of such issues.

10. Liability and Limitations

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the above, the Company shall not be liable for:

Any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of opportunity arising out of or in connection with the Services.

Damage to plants, lawns, or garden features where such damage arises from pre-existing disease, instability, poor condition, or other factors outside our control.

Loss or damage resulting from instructions given or materials supplied by the Customer, or from the Customers failure to follow our aftercare advice.

Minor damage or wear and tear that is reasonably incidental to the performance of the Services, provided we have taken reasonable care.

Except where otherwise required by law, the Companys total aggregate liability in respect of any claim arising out of or in connection with the Agreement shall be limited to the total fee paid or payable by the Customer for the specific Services giving rise to the claim.

11. Waste Handling and Environmental Regulations

The Company will handle green garden waste such as grass cuttings, branches, leaves, and similar materials in accordance with applicable UK waste regulations and best environmental practices.

Where the quotation includes removal of green waste, we will transport such waste to an authorised facility or manage it on-site in accordance with the agreed scope, such as through composting areas, where appropriate.

Non-green waste, including but not limited to plastics, metals, rubble, soil heavily contaminated with non-organic materials, and hazardous substances, is not included in standard green waste removal services unless explicitly stated. Additional charges may apply for the segregation, removal, and lawful disposal of such waste.

The Customer is responsible for informing the Company of any suspected contamination or hazardous materials on the Property. We reserve the right to refuse to handle waste that we reasonably believe to be hazardous or not compliant with local regulations.

Where local collection rules or environmental regulations restrict the type or volume of waste that can be removed, we will advise the Customer and may adjust the scope of Services or pricing accordingly.

12. Materials, Plants, and Guarantees

Where the Company supplies plants, turf, or other living materials, their survival and performance may depend on factors outside our control, including weather, soil conditions, pests, and aftercare. Unless expressly stated otherwise in writing, we do not guarantee the long-term survival or performance of living materials once they have been installed and accepted by the Customer.

The Customer agrees to follow any reasonable aftercare instructions provided by the Company. Failure to do so may invalidate any assurances or informal guarantees we may provide.

Materials and equipment supplied by the Company remain our property until paid for in full. We reserve the right to recover any materials that have not been paid for, where lawful and reasonable to do so.

13. Insurance

The Company maintains appropriate insurance cover for the nature of the Services provided, including public liability insurance. Details of insurance cover may be made available to the Customer on request.

The Customer is responsible for maintaining any building or contents insurance for the Property and should inform their insurer where necessary about any planned works.

14. Data Protection and Privacy

The Company will collect and process personal data such as name, address, and contact details solely for the purpose of providing the Services, administering bookings, processing payments, and communicating with the Customer.

We will take reasonable steps to keep personal data secure and will not sell personal information to third parties. Data may be shared with trusted third-party providers only where necessary for the performance of the Services or legal compliance.

15. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or quotation will apply to that particular Agreement. Updated terms may be posted or otherwise made available on request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Customer and the Company, shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or representations.

By confirming a booking or allowing work to commence, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.