Terms and Conditions for Gardening Services

Gardeners Cricklewood provides domestic and commercial gardening services subject to the terms set out below. These terms apply to all bookings, quotations, site visits, and completed works, and they are intended to give customers clear expectations before any work begins. By requesting a service, you agree to these terms in full. We recommend reading them carefully before confirming a booking, as they explain how appointments are arranged, how payments are handled, what happens if changes are needed, and the limits of our responsibility.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or the person authorised to act on the customer’s behalf. These terms apply whether you book a one-off visit, a recurring maintenance arrangement, or a project-based job. They also apply to work carried out at residential gardens, rental properties, communal outdoor areas, and other locations where gardening services are requested.

Any quotation, estimate, or description of work is based on the information available at the time it is prepared. If site conditions, access, dimensions, plant condition, or waste volume differ from what was originally described, the final scope may need to be adjusted before or during the visit. We may refuse to proceed if conditions are unsafe, unlawful, or materially different from what was agreed.

Booking Process

Bookings may be made by enquiry, written request, telephone arrangement, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or upfront payment requested. Once confirmed, the booking date, approximate arrival time, and agreed scope of work will be treated as the service arrangement unless changed in writing. If you ask us to attend without a prior assessment, the work will be based on your description and any information you provide, and you remain responsible for ensuring that description is accurate.

We may ask for photographs, access details, parking information, pet notices, or clarification about garden boundaries and areas to be worked on. This helps us plan the correct tools, labour, and waste handling. If you fail to disclose relevant information and this affects the service, we may revise the quote, alter the time needed, or cancel the visit if the issue cannot be resolved safely and fairly. Any arrival times are estimates rather than strict guarantees, particularly where weather, traffic, or previous jobs cause delay.

We reserve the right to decline or reschedule any booking where the requested work is outside our available services, where access is restricted, or where the location presents a health and safety concern. You must ensure that the area is reasonably accessible on the scheduled date, including access to gates, water supply if needed, and any agreed entry arrangements. If we are unable to carry out the work because of missing access or inaccurate information, this may be treated as a late cancellation and charges may still apply.

Payments and Pricing

Our prices may be provided as fixed quotations, hourly rates, day rates, or estimates depending on the nature of the work. Unless stated otherwise, quotes remain valid for a limited period and may be revised if costs, labour requirements, or material prices change before the work is completed. Prices are normally quoted exclusive of VAT unless explicitly stated. Any additional services requested on the day will be charged separately, and any variation to the original scope may increase the total cost.

Payment terms will be confirmed at the point of booking. In many cases, payment is due on completion of the work, although deposits, staged payments, or advance payment may be required for larger or repeated jobs. If an invoice is issued, it must be paid by the due date shown. Late payments may result in suspension of future services, added administration charges where permitted, or recovery action for unpaid balances. We may also retain ownership of any supplied materials until they are paid for in full where allowed by law.

You are responsible for ensuring that payment methods used are valid and that any card or bank details provided are authorised by the account holder. If a payment is reversed, declined, or cancelled after work has been completed, you remain liable for the outstanding amount. We may issue corrected invoices where a pricing error has occurred, provided the correction reflects the actual service supplied and is reasonable in the circumstances.

Cancellations, Rescheduling, and Access

If you need to cancel or move a booking, you should notify us as soon as possible. Cancellations made with reasonable notice may not incur a charge, but short-notice cancellations, especially where labour, vehicle time, or materials have already been allocated, may be charged in part or in full. The exact position will depend on the type of work, the timing of the notice, and any costs already incurred. If repeat cancellations occur, we may require prepayment for future appointments.

If we need to cancel or reschedule, we will make reasonable efforts to inform you promptly and offer an alternative date. We may do this because of severe weather, staff illness, equipment failure, safety concerns, or circumstances outside our control. While we aim to keep disruption to a minimum, we are not liable for indirect losses arising from rescheduling, provided we have acted reasonably. If an appointment must be delayed because the site is not accessible, the same principles may apply.

Where work depends on your presence, permission, or the availability of a third party, you are responsible for ensuring that arrangements are in place. If we arrive and cannot gain access, cannot proceed due to locked gates, no one being available to authorise entry, or missing parking permissions, we may treat this as a missed appointment and charge accordingly. If you ask us to leave keys, codes, or other access information, you do so at your own risk and should ensure that such information is accurate and secure.

Service Standards and Customer Responsibilities

We will carry out services with reasonable care and skill, using suitable equipment and appropriate practices for the work agreed. You must tell us about hidden hazards, fragile items, buried utilities, ponds, uneven ground, pets, or any other condition that could affect safe performance. You are also responsible for removing or identifying items you do not want moved, cut, trimmed, or disposed of. Unless otherwise agreed, we are not obliged to check every object in the garden before beginning routine work.

If you have specific instructions about what should or should not be done, these must be provided clearly in advance. Where the work involves pruning, cutting, strimming, clearance, planting, or bed maintenance, natural variation in growth and seasonal conditions may affect the outcome. We do not guarantee plant survival where factors outside our control are present, including unsuitable soil, weather extremes, pre-existing disease, pests, or incorrect aftercare by the customer.

Any materials left on site after completion, such as pots, soil, edging, or cuttings retained by you, remain your responsibility. If you ask us to keep working in a confined area while you or others are present, you should cooperate with reasonable safety instructions. We may pause work if continued activity would create unnecessary risk. If re-starting is possible later in the day, additional time may be charged.

Waste Removal and Regulations

We handle green waste and related materials in accordance with applicable UK waste regulations and environmental obligations. Unless agreed otherwise, waste produced during the service will be removed by us and transferred only to lawful disposal, recycling, composting, or treatment facilities. Certain items may require separate handling, including soil waste, treated timber, contaminated materials, sharp objects, invasive plant matter, chemicals, or non-garden household waste mixed into the work area. We may refuse to remove items that fall outside the scope of ordinary garden waste.

You must not ask us to dispose of materials illegally, burn waste where prohibited, or mix hazardous items with normal garden cuttings. If we discover regulated waste or suspect that materials require specialist disposal, we may stop the work and revise the price accordingly. You are responsible for declaring the presence of asbestos, oil, pesticides, paint, gas canisters, or any other prohibited or hazardous substance before the visit. Any delay, surcharge, or refusal caused by undisclosed waste remains your responsibility.

Where waste removal is included, we may make practical decisions about sorting, loading, and transport in order to comply with legal duties and operational efficiency. However, waste transfer arrangements remain subject to legal limits and the availability of suitable disposal routes. If you wish to retain clippings, branches, logs, or other organic material, this must be agreed before work begins. Once waste has been loaded for removal, ownership and disposal decisions rest with us, subject to the law.

Liability and Limitations

We accept liability for direct loss or damage only where it is caused by our negligence, breach of contract, or failure to use reasonable care and skill. Our liability does not extend to pre-existing defects, natural wear and tear, hidden structural issues, or damage resulting from inaccurate information supplied by you. We are not responsible for consequential or indirect losses, including loss of profit, loss of enjoyment, or loss caused by delayed access to your property, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where damage occurs and we are responsible, our obligation is limited to reasonable repair, replacement, or refund up to the amount paid for the relevant service, depending on what is fair and practicable. You must notify us of any issue within a reasonable time so that we may investigate and, where appropriate, resolve it.

We do not accept responsibility for items left unsecured in outdoor spaces, for damage caused by extreme weather after completion, or for issues arising from pre-existing plant disease, infestation, or poor garden condition that was not caused by us. If our work exposes an existing defect, such as a broken fence panel, unstable paving, or weakened roots, we are not liable for the condition itself. We may, however, advise you of any apparent concern in good faith.

Force Majeure, Governing Law, and General Terms

We are not liable for delay or failure to perform where this is caused by events beyond our reasonable control, including severe weather, transport disruption, strikes, utility failures, government restrictions, fire, flooding, or equipment shortages not reasonably foreseeable. In such cases, we will attempt to rearrange the service where possible, but we are not obliged to compensate for losses arising from the disruption. If an event outside our control continues for an extended period, either party may cancel the affected booking by giving written notice.

These terms may be updated from time to time to reflect changes in our services, operational requirements, or legal obligations. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue in full force. No waiver of any term will be effective unless confirmed by us in writing.

The contract between you and us is governed by the laws of England and Wales. Any dispute arising from these terms or from the service provided will be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions for gardening services. Gardeners Cricklewood aims to provide a professional, transparent, and lawful service, and these terms are designed to support that approach.